Eligibility for Return/Exchange: You may return/exchange a product within 7 days of delivery if: You received a damaged or wrong item The product is defective or broken Return Conditions: Product must be unused, in original packaging, and with all tags intact A return video (from unboxing) is required for damaged claims Return Process: Email or WhatsApp us with your order number and issue We’ll guide you through return steps Once approved, you can ship it back or schedule a pickup Refunds are processed via bank transfer or store credit Note: No return/exchange on used products, customized orders, or "change of mind".